Be one of the first to test our exclusive application!

Help mobility forward in Brussels by testing the “MaaS” pilot app. There is a lot in it for Brussels, and for you as well (such as gifts and nice surprises)!

Register here

Mobility in Brussels is moving forward

It is a fact, but there is still work to be done if we want to build the city of tomorrow. If you love Brussels, just as we do, we invite you to take part in our “MaaS” pilot! “MaaS” is an application that gathers all transportation means in a single service.

What is MaaS?

“MaaS” stands for Mobility as a Service, which we intend as an all-in-one service.

It gathers all means of transport (public transportation, shared cars, scooters and bikes...) in a single mobility service. It means that getting around will be easier for all users.

More info >

Be one of the first to test our exclusive application!

Help mobility forward in Brussels by testing the “MaaS” pilot app. There is a lot in it for Brussels, and for you as well (such as gifts and nice surprises)!

Register here

What is the MaaS pilot app?

It is a test version of the exclusive application that STIB-MIVB will be launching in the spring of 2020. It will include basic functionalities such as:

a trip planner, which (and that's new!) gathers and combines several means of transport, such as public transportation, bike and car sharing services...

a payment platform allowing you to pay for several transportation means directly from the app (which is also new!)

an access to several transportation means, simply with your smartphone (and that's easier!)

FAQ

In this section, you will find the most frequently asked questions about “MaaS”.

Will my trips be refunded during the test?

They won't, because the test aims at analysing your behaviour and your mobility habits in real conditions, i.e. at the usual fare. If it were free and you were to spend your days getting around for that reason, it would distort the results. It would, of course, not be very useful to develop an application that doesn't meet people's actual needs.

Who can take part in this pilot test?

Everyone living or working in the Brussels-Capital Region, whether they own a private car or not, and whether they already use alternative transportation means or not. We are looking for a total of 2,000 testers (including you?) who will provide a representative sample of all the transportation means users in our region. This will allow us to have a clearer idea of all possible behaviours and app uses (based on age, occupation, family composition, mobility habits, etc.). Once you have decided to join this great experience, we will quickly get back to you, in order to let you know if you are among the 2,000 lucky testers.

What is the difference with the current STIB-MIVB app?

The current STIB-MIVB app gives you access to STIB-MIVB products and services only.

The “MaaS” pilot application will allow you to access several public (STIB-MIVB, SNCB-NMBS, TEC, De Lijn) and private (shared scooters, taxi, car sharing and bike sharing) transportation means and to combine them in order to plan a single trip.

With the “MaaS” pilot application, you can also directly pay for some of these transportation services, without having to use the partner's application.

Are you planning to terminate the current STIB-MIVB app?

This is not on the agenda for now, as each app meets specific needs, for different users and uses.

The current STIB-MIVB app is an informative tool about all STIB-MIVB services for the regular and occasional travellers.

The “MaaS” pilot application is a multimodal app allowing users to search and combine several transportation means (e.g. public transportation, car/bike sharing) in order to organise a door-to-door trip. With “MaaS”, you can therefore plan your door-to-door trips in the city more efficiently.

Will I be able to use the “MaaS” application if I am not part of the pilot panel?

No, because this app is a pilot version that will only be available to the 2,000 applicants selected to participate in the test. So, do not wait too long to sign up!

What will I have to pay during the test?

The application is, of course, free of charge.

You will have to pay your trips, just as you usually do.

If you already have subscriptions with our mobility partners (e.g. STIB-MIVB monthly season ticket), you will of course not be charged for the related trips. All you have to do is register them in the application.

If you do not own a season ticket, you will have to pay for your trips (public transport ticket, taxi fare, minutes of use for a scooter, etc.) at the usual fare conditions of the mobility partners.

What do I stand to gain by taking part in this test?

The satisfaction of being among the few participating in a great project that will stir things up and make our city more accessible, and of helping develop new mobility solutions.

But you will also be rewarded with gifts, surprises and benefits.

In addition, you will have, as one of the very first, the exclusive benefit of a very useful application that will allow you to plan your trips more efficiently, and to monitor your personal mobility expenses in order to optimise them. At the end of the test, we will provide you with a personalised mobility recommendation based on your trips during the test.

What will be expected from me during the (6 months) test period?

All you will have to do is use the application regularly in order to plan and pay your daily and common trips (work, school, leasure, activities, shopping, etc.), as you would normally do with a trip planner.

But most of all, we will need your feedback on the app functioning (features, problems), which you can send as comments, remarks, suggestions, etc. With your help, we will move the project forward and, therefore, improve mobility in our city.

At last, you will have to fill in short questionnaires before, during and after the test phase so that we can compare and gain an idea of your mobility habits before, during and after the testing process of the “MaaS” application.

The (after all not that much of your) time that you will invest will not only help make Brussels more mobile, but will also be rewarded with gifts, surprises and benefits, as you can read below.

Can I stop my participation in the test at any time?

Of course, you can. You are free to stop your participation at any time.

But by doing so, you will also give up on the advantages and the nice surprises we have in store for you... Why would you do this to yourself?

What am I committing to by taking part in the test?

To using the “MaaS” pilot app on a regular basis to plan and pay your trips during the whole test period. To sending us feedback and filling in the questionnaires. Because all this information will allow us to deliver an operational and efficient app to the users. Your role is therefore of the utmost importance! If you wish to stop your participation, which is your right, we ask you to notify us as soon as possible. Your participation being exclusive and nominative, we also ask you not to share it with other users and to use it normally (without altering its operation). Otherwise, it would distort the results, which would not be of much use.

From when to when will this test take place?

It will start in early May 2020 and end in late October 2020. That is from spring to autumn. Isn't this great timing? That's the time when people tend to make the most out of Brussels lively atmosphere.

Which mobility service providers will be included in the application?

As partners, we have chosen the providers offering a quality service and a good integration of their services in the “MaaS” pilot application.

They are listed below:

  • Public transportation: STIB-MIVB, SNCB-NMBS, TEC, De Lijn
  • Bike sharing: Villo, Billy
  • Shared scooters: Dott
  • Car sharing: Cambio
  • Taxi: Taxis Verts, Collecto
What are the available transportation means for planning my trips in the “MaaS” application?

Walking, public transportation (STIB-MIVB, De Lijn, TEC and SNCB-NMBS), shared and private bicycles, shared and private scooters, car sharing and taxi. That's almost all of them (except for the flyboard).

What are the languages supported by the application?

The application will be available in 3 languages: English, Dutch and French.

Who should I contact if there is a problem during the test?

As a participant, you will have access to dedicated communication channels to interact with STIB-MIVB about anything related to the test (e.g. question, technical problem). You will have access to these channels as soon as they are up and running.

If your question falls outside the scope of the test, you will of course be redirected to the right services (e.g. those of the relevant partners).

If you still have other questions about the test, please do not hesitate to contact us at this email address: MaaS@stib-mivb.brussels

See you soon!

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Contact

If you still have other questions about the test, please do not hesitate to contact us at this email address: MaaS@stib-mivb.brussels

See you soon!

Contact us

We need you!

Take part in the “MaaS” pilot. Your implication will help build the future mobility in the Brussels-Capital Region. And it will be rewarded with gifts, benefits and nice surprises.

Register here!

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